- +1718-207-2636
These Terms & Conditions outline the guidelines and policies governing our transportation services.
Welcome to Empire MS Limo. By booking or using our services through empiremslimo.com, phone, or email, you agree to the following Terms & Conditions. Please read them carefully.
All reservations must be made in advance via our website, phone, or email.
Booking confirmation is subject to vehicle availability.
Customers are responsible for providing accurate pickup, drop-off, and contact details.
Rates are based on vehicle type, distance, service duration, time of day, and additional requests.
Prices may change during peak seasons, holidays, or special events.
Full or partial payment may be required at the time of booking.
Any additional waiting time, extra stops, tolls, parking fees, or damages will be charged accordingly.
Cancellation policies vary depending on service type and booking time.
Late cancellations or no-shows may result in partial or full charges.
Refunds, if applicable, will be processed using the original payment method.
Airport pickups include a standard complimentary waiting period.
Excessive waiting time beyond the included limit may incur additional charges.
Delays caused by incorrect booking information are the customer’s responsibility.
Vehicles must be used responsibly and respectfully.
Smoking, illegal substances, or unsafe behavior is strictly prohibited.
Any damage caused to the vehicle by the client or passengers will be charged to the booking party.
Seat belts must be worn at all times where required by law.
Children must use appropriate child safety seats, which must be provided by the customer unless otherwise arranged.
Empire MS Limo reserves the right to refuse service if passenger safety is compromised.
While we strive for punctual service, Empire MS Limo is not responsible for delays caused by traffic, weather conditions, road closures, or circumstances beyond our control.
We are not liable for missed flights, meetings, or connections due to such delays.
Empire MS Limo reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of updated terms.
For questions regarding these Terms & Conditions, please contact:
📧 customer@empiremslimo.com
📞 +1 (718) 207-2636